LONDON, UK

Contract 

We are looking for an Implementation Analyst on our Consulting team in London to support delivery of our EMEA customer implementations and to provide technology expertise to customers. This is an entry-level position designed to grow or build your consulting experience in the enterprise technology space. This role is focused on making sure that new and existing Box customers have an outstanding experience deploying and adopting the Box platform. Your job is to see the world from the customers’ eyes and ensure they successfully move their content and business processes to Box.  Not only will you be responsible for supporting senior members of the consulting team on large deployments, but you will also be responsible for independently leading your own implementations.  This role combines innovative technology with advanced business thinking.

RESPONSIBILITIES

• Support Box Implementation Consultants in customer implementations by helping to manage the project plan and acting as a resource to the project
• Independently lead small and mid-size implementations. Utilize Box delivery methodology to ensure customer business objectives are met and project goals are achieved on schedule. Apply Box best practices, product knowledge, and delivery methodology to meet business needs and deliver outcomes
• Produce customer-facing deliverables and assist with the creation of new internal resources (e.g. use case blueprints, methodology deliverables, implementation templates, etc.)
• Ensure that a plan is in place for each engagement for deployment, change management and adoption programs
• Clearly communicate implementation status, issues, risks and effort to both the customer and Box Consulting Leadership
• Understand customer use cases and requirements and in turn apply Box best practices to ensure a successful implementation. Apply vertical industry and functional best practices as applicable to each customer
• Establish and oversee the customer’s initial adoption, training and development of best practices to build a strong foundation before and during initial roll out
• Troubleshoot customer issues during implementation and be relentless about finding a solution
• Develop a broad set of technology skills in mobility, integrations, and technology architecture
• Partner with Sales and Box Consulting to develop a plan for making Box a part of the customer’s core architecture as well as identifying future opportunities for growth in an account

QUALIFICATIONS

• University degree required
• Excellent customer-facing communication skills (written and oral). Comfortable presenting in front of senior audiences.
• Comfortable learning, using and explaining new technology
• Strong organization and time management skills
• Self-motivated team player ready to embrace a fast paced, high growth environment · Eager to learn about consulting in the enterprise technology space
• A track record of outstanding academic and/ or professional experience
• Past experience in a leadership role
• Passionate about working with customers and learning about various industry verticals
• Passion for cloud technologies

Please send your CV to careers@apperedge.com

LONDON, UK

Contract 

We are looking for an Implementation Consultant to use their delivery and technology expertise  for client implementations of Box. You have worked for several years as a consultant, or other  similar role, before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Box customers have an outstanding experience adopting the Box platform.   Your job is to see the world from the customers’ eyes and make sure they can move their content and business processes into Box.

RESPONSIBILITIES

• Lead new Box customer implementations including managing the project plan and project resources
• Ensure that a plan is in place for each engagement for deployment, change management and adoption programs
• Clear communication of implementation status, issues, risks and effort
• Understand customer use cases and requirements and in turn apply Box best practices for enterprises to those customer implementations
• Apply vertical industry and functional best practices as applicable to each customer
• Establish and oversee the customer’s initial adoption, training and development of best practices to build a strong foundation before and during initial roll out
• Troubleshooting customer issues during implementation
• Assisting with Mobile deployments at scale
• Working with Sales to scope, estimate and write Statements of Work for new projects
• Partner with Sales and Professional Services to develop a plan for making Box a part of the client’s core architecture as well as identifying future opportunities for growth in an account
• Function as the voice of the customer and provide internal feedback on how Box can better serve our customers

QUALIFICATIONS

• Familiarity with implementing Software-as-a-Service solutions
• Several years of experience working on enterprise-scale deployments
• Candidate should possess strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise.
• Project management experience
• Self-motivated team player ready to embrace a fast paced, high growth environment
• Familiarity with mobile platforms, including iOS, Android, WebOS
• 3 years of consulting experience
• Minimal 3 years of client facing experience
• Passion for cloud technologies

Please send your CV to careers@apperedge.com